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SilverGold E-commerce Demo
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SUPPORT

Help Center

Quick help for orders, delivery, payments, returns and installment purchases.

Track an OrderSee delivery status and timeline My AccountOrders, addresses and notifications Returns & RefundsPolicy and return requests Saved AddressesAdd or update delivery addresses Installment Help70% deposit and repayment information Contact SilverGold E-commerce DemoSpeak with our support team
How are delivery fees calculated?

Delivery fees are based on the Nigerian regional zone of your selected saved address. The exact fee appears during checkout before you place the order. Store pickup has no delivery fee.

Can I save more than one address?

Yes. Open My Account → Saved Addresses. You can add home, office or other addresses and choose one as your default.

Can I cancel an order?

You can request cancellation while an order is still Pending or Processing. Once dispatched, cancellation is no longer available online; contact support instead.

How do I return an item?

For a delivered order, open My Account and choose Return. Complete the request form and wait for review instructions before sending the product back.

Where do I see my previous orders?

Every checkout requires a customer account, so new orders are saved automatically under My Account → Order History.

Will I receive status updates?

Yes. Logged-in customers receive in-site notifications for key order, payment, delivery, cancellation, return and installment updates. Email delivery can also be enabled in the mail settings.