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CUSTOMER SUPPORT

Returns & Refunds

Clear steps for eligible returns, exchanges and refund requests.

Request within 7 days

For online self-service, submit a return request within 7 days after delivery. If your situation falls outside the window, contact support for review.

Keep the item complete

Return the product with its original accessories, packaging and supplied items where applicable. Eligibility is confirmed during inspection.

Choose your resolution

You can request a refund, exchange or store credit. Final approval depends on the product condition and the reason for return.

Return process

  1. Open My Account and select the delivered order.
  2. Choose Return and provide the reason and details.
  3. SilverGold E-commerce Demo reviews the request and sends a notification.
  4. If approved, follow the return instructions provided by support.
  5. After inspection, the approved refund/exchange is processed.

Items must be returned in eligible condition with original accessories and packaging. Approval is subject to inspection.

Items that may need special review

Opened software, consumables, physically damaged items, devices with removed serial/IMEI labels, liquid damage, missing accessories, or products altered after delivery may require additional review and may not qualify for a standard return.

Warranty issues can also be handled separately from a normal return request.

Help Center

Need to return an order?

Sign in to select a delivered order and submit your request.

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